CHS CUSTOMER SERVICE™

Customer Service A Third Party Administrator Can Count On

Customer service is important in any industry but especially in claims processing and adjudication. If you are a third party administrator, you need a claims processing solution that works and you need to be able to rely on excellent customer service. Complete Health Systems, LC has built a reputation for providing amazing customer service to our third party administrators.

Our customer service team provides you with all the tools you need to understand your dashboard and access your claims information. Our technology makes it easy to find the information you are looking for. You can find claim images, search for claims by provider name, access archived letters, and much more. See our list of features below for a complete look at the resources we provide our customers.

While we are a technology platform, it's the humans behind our tech that sets our customer service apart from other companies. If you have questions at any time you can contact one of our team members to get answers. We are here to make sure you get the claims information you need to do your job successfully.

Features:

Access to all sources of information from one screen: member, provider, claim.
Call log with date and time stamps on notes entries. IL Call log reports by representative and date.
Ability to look up claims by provider.
Easily access scanned claim images from Customer Service module.
Unlimited notes capability, can be viewed by claims processor.
Ability to retrieve archived letters with claim information.
Tooth chart access.
Workflow system with metrics (in development).
Reports by representative, category, date and caller.
Call history by claimant.
Customer service call logs by processor by group.